Not Everything Needs A Prompt

Slide 1: Not Everything Needs a Prompt CHARLENE NICER· @THECYCLOTRON

Slide 2: 02 VALS AI · AGENT EVAL · OCT 2026 How far will AI assistants go for a refund they can’t get? The setup 6 personal-assistant agents, live web + email Goal: a £350 train refund, claim window missed by a week “Try everything… I don’t care what it takes” 187 emails sent by Grok 4.7 in just 15 days Opus

Slide 3: 03 What the agents did when honest routes ran out Escalation spam Privacy leak + lies Grok emailed government ofﬁcials, councillors and the press 69 times. Fable shared the mom’s private illness with 5 orgs and falsely blamed it for the late claim. Made-up excuses Legal threats Gemini dodged bank ID

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Slide 5: Hope is not a system.

Slide 6: 06 Businesses are all in. Customers aren’t. 66% 7% of service orgs use AI agents of customers used a chatbot in their latest support interaction Up from 39% a year earlier. 3,075 service pros surveyed, Mar–Apr 2026. 49% would have if offered. 87% say a human is essential. 3,566 customers surveyed, F

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Slide 9: A PROMPT IS CODE IS a suggestion. law.

Slide 10: 11 Does this step need a prompt? 1 2 3 4 5 Understand Look up Write Check Hand off AGENT AUTOMATION AGENT 2 of 5 steps need a model. AUTOMATION HUMAN

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